Tel.  0845 634 4596

Astar Executive: Frequently Asked Questions


What kind of vehicles do you have?  

Visit the vehicles link Our Fleet for a full display and description of our vehicles.  Our entire fleet consists of executive and luxury saloons, people carriers and limousines equipped with a high level of amenities and luxury.

Our chauffeur driven cars range from three to six passenger capacity.  Our stretch limousines can accommodate up to eight passengers and are available with a range of features such as TV, VCR, stocked bar with custom beverage.  We can even provide a Fire Engine for those who want something a little less ordinary.


I only want the car for a short time, can I book it for less than your minimum?  
Our executive and limousine vehicles cannot be booked as though they are taxi cabs, we spend a great deal of time preparing the car for your individual hire, you wouldn’t want anything less, would you?  Each of our vehicles will only attend one event in an evening – if we’re going to be your chosen method of transport,  then we’re going to do it well!  


Are there any hidden fees?  

In a word, NO.  When we give you a quote for your journey, that is the final price.  The only time that an additional charge will be made is in the event that there are changes to the specifications that we have been given or if passengers have caused damage to the vehicle.  Otherwise, what we quote is what you’ll pay!


What makes Astar's chauffeurs different than other drivers?  

Our chauffeurs are very special people.  We handpick them from a wide range of applicants.  They have years of experience and are selected for their reliability, helpfulness and discretion.  We doubt you will find better wherever you look!  


Can I smoke in your vehicle?  
All of our vehicles are strictly non-smoking for the benefit of safety, other passengers and our drivers. 


If I am not ready at the pickup time, will I be charged for waiting time?  
Our customers are entitled to a reasonable amount of time beyond the scheduled pickup time. This generally amounts to thirty minutes or so, after which, the hourly rate for the vehicle will be charged in half-hour increments.  However, if your vehicle has been reserved to cover a period of time, and the waiting time doesn’t cause this to be exceeded, then there is no extra charge.


What happens if my plane is early or late arriving?  

Astar's staff update all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early, provided we have a correct flight number we'll be there.


How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?  

We provide for 45 minutes of inclusive wait time on each Airport Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 45 minutes of your plane landing we will consider that you haven't arrived on the flight and you will be charged in full for the reservation.

In the event that your plans change, or you miss your flight, or you experience an unexpected delay with baggage or customs, then call us as soon as possible.  A change of details, even a short time before pickup, can enable your vehicle to be re-routed and may not result in any charge to you.

How do I find my chauffeur once I arrive at the airport?  

Your uniformed chauffeur will be holding a sign containing your name or your company’s name if that is how you prefer to be met. The meet and greet service we provide is a great way to be welcomed at an airport.

We can provide you with a cell-phone contact number for you to advise your chauffeur when you have cleared baggage collection and Customs, for you to have your car swing by and collect you from the terminal building.  This makes for the most efficient airport collection and saves you the delay caused by car parking and payment stations.

If you still cannot make contact with your chauffeur for any reason, then call us.  We’ll help guide the two of you together whilst you are on the phone.


What if I have a lot of luggage?  
It's not a problem we will send a larger vehicle to meet you. It is important that you tell us about large amounts of luggage, as we need to calculate passenger numbers and the luggage space to ensure both comfort and safety.  Some of our vehicles can be equipped with a luggage trailer to ease the burden.


When will you charge my credit card?  

Your credit card will be charged with your deposit when you confirm your booking with us (this is normally 25% of the total amount).  The balance is due 14 days prior to the hire date.  If your booking is within 14 days of the hire date, then the total amount will be debited.

Please note that there is a levy imposed by the merchant of 4% for credit card transactions, which should be added to all orders paid by credit card. (This charge is not applicable for payments by debit card or cheque.)


How far in advance should I place my reservation?  
Availability changes daily and we suggest you place your reservation as soon as you have the firm dates and times for your proposed event or travel.


What is the cancellation policy?  

The cancellation time is fourteen days prior to the scheduled pickup. After this, including late bookings, it will be considered a late-cancellation and subject to the full rate as the driver and vehicle will already have been allocated.

Cancellations made 14 to 21 days prior to the scheduled booking date will be less the deposit of 25%, as administration and scheduling will have taken place and alternative bookings may have been refused.  

Any cancellations made over 21 days prior to the scheduled pick up will be without any hire charge or loss of deposit, however an administration charge of £25 plus VAT will be made to cover costs.

Our full Hire Agreement Terms can be seen here.


Is it possible to place, change, or cancel a reservation with my Chauffeur?  

Astar requires that all changes, confirmations, and cancellations be called into our administration office at 0845 634 4596. This includes providing the chauffeur with your return flight information.  We strongly recommend you call us at least 24 hours prior to your journey to confirm details.

Our chauffeurs are most cooperative and helpful people and will endeavour to ensure that you are not inconvenienced in any way at all.  However, you should remember that they may have other responsibilities following your own journey and that can cause them to overlook to register the information that you have given them with our office.  For peace of mind, we suggest that you ensure any revisions to your planned journey are given directly to our office.  


More Questions?
For any other questions, please do not hesitate to call us.  We will gladly answer any questions.  We want you to be comfortable doing business with us and we will be happy to address any points that you may have.




Astar Executive Hire,  5 Sandy Lane,  Astley,  Manchester  M29 7ED  
Tel.   0845 634 4596  
Fax.  0845 050 7604




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